Browse Managing Employees & Suppliers

Browse Managing Employees & Suppliers

9 core elements of an effective recruitment process
9 core elements of an effective recruitment processRecruiting new staff is something that a lot of managers struggle with. It is often a time consuming and expensive endeavour, and can add stress while the process is ongoing.View
Analysing team problems and creating solutions (2 of 2)
Analysing team problems and creating solutions – ExternalSometimes problems in your business won’t come from within your team, but instead from external sources. Being able to address these issues will mean that your business won’t be left behind when things change.View
Analysing team problems and creating solutions (1 of 2)
Analysing team problems and creating solutions – InternalInternal problems – Problems with your team can impact both your customers and others in the workplace. It is important that you take internal problems seriously and address them as best you can.View
Building good relationships with suppliers
Building good relationships with suppliersBuilding a good relationship with your supplies is not just nice – it can have a real impact on your business.View
Coaching a team (1 of 4)Introduction – Coaching is not objective setting or a performance review, it is simply helping a ‘direct report’ (someone who reports directly to you) achieve the best performance they can. Coaching is a natural part of being a leader, and how you coach someone depends greatly on how they are currently performing.View
Coaching a team (2 of 4)Setting up a coaching session – In order to make the most out of your coaching session, proper preparation needs to be done. This will allow you to tailor your session to the employees performance, and provide examples to make the session run smoothly.View
Coaching a team (3 of 4)Coaching ‘expectation laggers’ – An ‘expectation lagger’ is someone whose performance does not meet expectations. As a coach, you can help the individual identify the reason for this performance gap, and with effective coaching, you can close it.View
Coaching a team (4 of 4)Coaching meeters and exceeders – Expectation ‘meeters’ and ‘exceeders’ are those who are either performing to expectations, or clearly surpassing them. Despite there being no issues with their performance, it is still important that these groups are given adequate coaching time to maximise their potential.View
Common tools for obtaining feedbackFeedback is vital for organisation, and individuals, to develop. Understanding the various ways to collect and process feedback will help you to fully utilise it for your betterment.View
Continuous performance improvement - system overview
Continuous performance improvement (1 of 6)Getting started – The continuous improvement system we use and recommend is Scores on the Board (SOTB).View
Continuous performance improvement - creating a vision
Continuous performance improvement (2 of 6)Creating a team vision – A vision creates a meaningful purpose for your team and is proven to be a powerful motivator for team members.View
Continuous performance (3 of 6)
Continuous performance improvement (3 of 6)If your employees are motivated, it creates an engaging experience for the customer. In turn, this can translate into loyalty and profit. This makes knowing which goals will best motivate a team, as well the best way to set these goals, critical skills that every team leader should have.View
Continuous performance (4 of 6)
Continuous performance improvement (4 of 6)Once your team has set clear goals it is crucial that you collect feedback on goal performance, and make sure that you stay on track. There are many ways to collect feedback, but the most effective is to base it around the three key goal areas – employees, customers, and owners.View
Continuous performance (5 of 6)
Continuous performance improvement (5 of 6)You’ve collected feedback from your customers and employees, and now it is time to do something with it. Get your team together for a meeting, and identify any performance gaps – remembering that you are still working towards your team goal!View
Continuous performance improvement (6 of 6)If you want to see improvement from month to month, a collaborative and clearly defined action plan is absolutely necessary. Eliminate performance gaps and reach your team goals with this action plan guide.View
Creating a work schedule
Creating a work scheduleIn the workplace, it is important to maintain a work schedule. A work schedule consists of a one-page document which lists the three types of work we do. Not only does a workplace schedule promote the organisation, but also improves productivity.View
Creating an effective sales team (1 of 5)
Creating an effective sales team (1 of 5)There are many aspects to consider when creating an effective sales team. Knowing where to start will create a solid foundation to build your sales team up from.View
Creating an effective sales team (2 of 5)
Creating an effective sales team (2 of 5)One of the keys to building a successful team is to encourage participation from its members. Getting the team members on board as early as possible will help in creating an environment that everyone feels comfortable with, which will ultimately make it easier for the team to achieve its goals.View
Creating an effective sales team (3 of 5)
Creating an effective sales team (3 of 5)Uniting your team around a shared vision will help direct their activities and maximise their cooperation. A good team vision is one that everyone in the team understands and strives towards achieving.View
Creating an effective sales team (4 of 5)
Creating an effective sales team (4 of 5)The more you can involve the members of your team in the achievement of your goals, the more invested they will become and the better they will perform.View
Creating an effective sales team (5 of 5)
Creating an effective sales team (5 of 5)In this video Bill explores the final aspect of creating an effective sales team, which is the accountabilities and communication within a sales team.View
Developing service level agreements for suppliers
Developing service level agreements (SLAs) for suppliersService level agreements (SLAs) are agreements or contracts with suppliers that define the service they must provide and the level of service to be delivered, and which also set out responsibilities and priorities.View
Effective brainstormingBrainstorming can be highly effective as it allows people the space to think creatively in an uninhabited and non-judgmental environment. It also taps the many different levels of expertise and experience of a group.View
Ending supplier contracts
Ending supplier contractsThere are many reasons for wanting to change suppliers, but it normally isn’t something you can do on a whim. There are a few considerations you need to have before ending a contract.View
Get to know your boss
Get to know your bossRelationships at work are crucial to career success, and probably the most important relationship you have is the one you have with your boss. Surprisingly, so many Australians do not effectively manage relationships with their bosses, and careers often suffer as a result.View
Getting quality service from your suppliers
Getting quality service from your suppliersGetting your supplier right from the start will save you time and money later on, and potentially remove the need to change suppliers down the track. Knowing what to look for in a supplier will get your business started on the right foot.View
Good fit employees
Good-fit employeesIt is important to find employees that suit your organisation. In this video, Bill explains the different elements to consider in order to hire a ‘good fit employee’.View
Helping your key suppliers
Helping your key suppliersIt is in everyone’s interests that you do well out of key supplier relationships. Suppliers warrant careful attention, as their performance may be crucial to your business.View
Hiring your first employee (1 of 4)Signs you are ready – It’s often said that if you want to grow your small business, you need to employ. But hiring someone to help run your business is a big step, and you need to make sure it’s the right thing for you.View
Hiring your first employee (2 of 4)Financial considerations – Hiring new employees isn’t cheap, and you need to know that you can actually afford to bring on staff before proceeding.View
Hiring your first employee (3 of 4)Record keeping and paperwork – When you’ve made your decision to hire someone, you need to keep records for tax purposes.View
Hiring your first employee (4 of 4)Expert advice – Before you start the recruitment process, there are six other points you should consider. This ensures that you have all bases covered, and will help you find the right person for the job.View
How to attract quality candidates through job advertising
How to advertise for and recruit new employeesBuilding a good team is crucial for any business, but the quality of your employees is only as high as the quality of candidates you attract! Ensuring the best people apply for positions is the first step in finding the best people for your business.View
How to deal with difficult people
How to deal with difficult peopleNo matter what your industry or profession, interacting with others will be an essential part of your day to day activity, and knowing how to deal with negative or disagreeable people will be one of the most useful skills you can possess.View
Interviewing potential salespeopleThe time taken to screen and interview a new salesperson can be substantial, so how can a hiring manager ensure that this time related cost is made up once a hire is made?View
Keeping employees engaged
Keeping employees engagedFinding, training and keeping the right people are important considerations for every business. Even if your business is booming, staff might still be looking elsewhere for other work opportunities.View
Process change management in teams
Process change management in teamsThe world is constantly changing, which means business needs to change with it. Often businesses are willing to implement changes, but are unsuccessful in having them picked up by their team. Effective change management is a crucial part of ensuring your business keeps up with the world.View
Relationship effectiveness – Managing relationshipsManaging relationships – In every organisation, employees interact with other employees with varying degrees of effectiveness. Developing the traits that lead to effective relationships is an invaluable skill.View
Relationship effectiveness – What is an effective relationship?In order to effectively manage your everyday workplace relationships, it is important to recognise that ‘relationship effectiveness’ is a skill, and as such can be learned, developed, and applied by enterprising employees. Learn how to manage relationships with your boss and co-workers for greater productivity in the workplace.View
Reviewing your suppliers performance
Reviewing your suppliers’ performanceIt is a good idea to review your suppliers’ performance at regular intervals. If you have a service level agreement (SLA) this will help you to assess the business/supplier relationship in the most objective way possible.View
The one interview question to includeEven after going through all the most common interview questions, you may still be unsure whether the person you’re interviewing is the right fit for your business.View
Top 5 survey mistakes to avoidSurveys and feedback can be powerful tools when it comes to improving businesses, however poor survey planning and use can greatly inhibit the effectiveness of this feedback, or potentially cause misleading results. Use this guide to avoid common mistakes, and maximise the power of feedback.View
Training your staff to sell
Training your staff to sellWhen selling a product or service, it is important that employees thoroughly know and understand what they are selling. Without this understanding, how are they able to sell to their full capacity?View
Understanding and managing conflict
Understanding and managing conflictWhether you lead a large team, or are simply part of a small one, conflict is something that is almost certainly going to affect you in your working life.View

Confidential Advice

Ask our coaches for confidential advice about a business issue or opportunity. You can request your confidential advice from our coach by either email or phone. Please select either of the following options and complete the question form to help us allocate the appropriate coach for your response.

Send us your question
Book a 15 min Zoom or phone call

All confidential advice is bought to you by our Small Business Australia coaches. Please note that the advice provided by our coaches is general business information only. We do not provide legal or financial advice.