Part 3: Feedback
Once your team has set clear goals it is crucial that you collect feedback on goal performance, and make sure that you stay on track. There are many ways to collect feedback, but the most effective is to base it around the three key goal areas – employees, customers, and owners.
Feedback is vital for you and your team to understand how you are tracking. It will help you understand what is happening around you, what is working effectively, and what areas can be improved on.
In this video, Bill continues his explanation of the Scores on the Board continuous improvement system and discusses feedback options available to you. The focus here is on obtaining feedback on the team’s progress from three levels:
- Employees
- Customers
- Owners.
This will go into the team’s monthly feedback cycle, where each month the group will summarise performance across these areas, and discuss this in a feedback/goal-oriented team meeting.
If you have direct contact with your customers, some ways to collect feedback can include:
- A token stand
- A touchpad
- A tablet device.