Neuroscience of feedback (5 of 5)

Two elements of effective feedback – For feedback to be effective it’s critical that there be trust, resonance and rapport between the giver and the receiver of the feedback. There are two elements that can help make sure feedback is as effective as it can be: how the feedback is initiated, and how emotions are managed.

In this video, Bill outlines two elements to get right if the feedback process is to be effective, and lead to future improvement:

1. The set-up and start of the feedback experience is the foundation for effective feedback.
2. Provider Emotional Management – this refers to how the provider and receiver manage their feelings and emotion through the process.

How you set up the feedback experience is critical, as it will determine how the feedback is actually received. For example, if you lead with feedback that is too negative, you may force the receiver onto the defensive, and compromise the actual content of the feedback.

When giving feedback, the provider must try to guide the receiver emotionally, and make sure that they believe we are truly invested in them. Fundamentally, the feedback provider’s emotional self-awareness and emotional regulation will determine the effectiveness of the feedback session.

Take some notes as you watch the video, and think about the ways that you deliver feedback in your workplace. Has it been effective, and have you seen a real change where it is needed? How can you use the lessons of neuroscience to improve the way you communicate?