Maintaining Momentum

You probably got off to a great start – team members were enthusiastic, provided staff experience feedback, customer experience feedback was actively sought, suggestions were great, team meetings were motivating and productive. Over time however, you may have struggled to keep the momentum going. Sometimes a few key players take leave, someone gets sick, you get pulled onto an urgent project and are not around as much to lead the team. People may have stopped providing and seeking feedback, and may have found reasons not to attend the regular team meetings.

Overcoming this temporary inertia and maintaining the momentum of Scores on the Board® is one of the challenges you will face as a team leader or line manager. Momentum activities that our Leaders have found useful include the following:

  • Rotate the meeting chair
  • Try some different questions
  • Make a big deal of results – celebrate success off-site
  • Watch a football game together or motivating video clip
  • Start team meetings by recognising heroes
  • Help the team to look forward when results are down
  • Visit another team
  • Invite a representative from another team to address your team
  • Practice customer interactions – role plays
  • Be clear about minimum standards
  • Send a team member mystery shopping
  • Invite a customer to a team meeting
  • Lead a discussion on making customers feel good about you
  • Have some fun with your team (you might learn something at the same time)

‘Momentum Games’ you might like to try with your team. These include:

  • Brainstorming
  • Simultaneous interpretation
  • A game of winning and losing
  • Teachers and learners
  • Digicon

‘Momentum Exercises’ are also available, whilst not exactly games, some of these exercises might be helpful to use with your teams to add interest and value to your Scores on the Board® team meetings:

  • Team effectiveness
  • Management effectiveness survey
  • Setting team ground rules & establishing norms
    (also a skills building session on reaching consensus)
  • Effective team member survey